The relationship between a manager and an employee cannot be one of real friendship.
Free
True False
The open-door policy is the practice of sharing workspace and equipment.
Free
True False
Horizontal politics are your relations with your managers and with other senior members of the organization.
Free
True False
One's management ability is inversely proportional to the amount of time one's door is open, both literally and figuratively.
True False
A person using connection power relies on personality and the relationship to gain compliance.
True False
Being the first one to bring up salary and benefits is job interview etiquette.
True False
Referent power is based on the user's ability to influence others with something of value to them.
True False
Power is a person's ability to influence others to do something they would not otherwise do.
True False
Staying away from routine tasks in favor of more complex, hard-to-evaluate tasks is a way of increasing expert power.
True False
One does not have to take power away from others to increase one's power base.
True False
When one first meets people, one should address them by their first names.
True False
Expert power is essential to people who have to work with people from other departments and organizations.
True False
An open-door policy is working from off the business premises, usually at home and on the road.
True False
Introducing people using proper etiquette includes presenting the lower-ranking person to the higher-ranking person, stating the higher-ranking person's name first.
True False
Reciprocity involves creating obligations and debts, developing alliances, and using them to accomplish objectives.
True False
An open-door policy does not mean that a supervisor must stop everything whenever an employee wants to see him.
True False
With the personal appeal tactic, you are friendly and give praise to get the person in a good mood before making your request.
True False
Hoteling is the sharing of workspace and equipment.
True False
The ingratiation tactic attempts to arouse people's enthusiasm through internalization to meet the objective.
True False
Reciprocity is primarily used to achieve a specific objective, whereas coalitions are developed for achieving ongoing objectives.
True False