Measurements taken at various points in the transformation process for control purposes are called

1
The operations function is that part of every business organization that produces products and/or delivers services. A) True B) False 2
A key goal of business organizations is to achieve a matching of supply and demand. A) True B) False 3
Business processes are composed of a series of supplier/customer relationships. A) True B) False 4
Although there are some basic differences between services and products that must be taken into account from a managerial standpoint, there are also many similarities between the two. A) True B) False 5
A systems approach refers to the systems in an organization, such as its accounting system, transportation system, and the like. A) True B) False 6
The operations and sales functions are line functions, and all other functions are support functions. A) True B) False 7
All processes exhibit variation that must be managed. A) True B) False 8
Sustainability refers to the ability of a firm to "keep its head above water." A) True B) False 9
In the future, operations management will be less important because the economy is becoming more service oriented, and less manufacturing oriented. A) True B) False 10
A supply chain consists of the trucks, ships, or trains that deliver supplies to companies. A) True B) False 11
Managers rely on metrics to help them manage and control operations. A) True B) False 12
Viewing decisions in the context of the "big picture" is a key element of this approach. A) visual/graphic B) tactical C) ideal D) systems E) focused 13
Measurements taken at various points in the transformation process for control purposes are called: A) feedback B) tracking signals C) control charts D) productivity measurement E) cost control 14
A key difference between the production of goods and the performance of services is: A) Services generally can't be stored. B) Manufacturing can be more labor intensive. C) Service is less profitable than manufacturing. D) Service work is more interesting than manufacturing work. E) Service workers require less training than manufacturing workers. 15
Operations Management includes all of these activities except: A) Scheduling work. B) Maintaining quality. C) Assessing consumer wants and needs. D) Managing the supply chain. E) Managing inventories. 16
Which type of variation is the result of a deliberate choice of a business? A) seasonal B) trend C) assignable D) variety 17
The fact that improvements in a few key factors will have a major impact on operations is associated with this name: A) Ford B) Smith C) Taylor D) Pareto 18
The "father of scientific management" was: A) Gilbreth B) Hawthorne C) Taylor D) Ford E) Pareto 19
The key to mass production was A) automation B) interchangeable parts C) low-skilled workers D) high demand for products 20
Which one of these is not one of the ethical principles, or are they all principles? A) rights B) fairness C) utilitarian D) virtue E) All are principles 21
Which of the following is not true about the systems approach, or are all true? A) Is almost always beneficial in decision making. B) Emphasizes interrelationships among subsystems. C) Helps to achieve efficiency within subsystems. D) Is essential whenever something is being redesigned or improved. E) All of the above are true. 22
The Pareto phenomenon is best represented by which of these phrases? A) Waste not, want not. B) A stitch in time saves nine. C) The few and the many. D) Do it right the first time. E) Optimize, optimize. 23
The need for supply chain management is increasing for all of the following reasons except: A) labor laws B) transportation costs C) competitive pressures D) increased outsourcing E) inventory management 24
A key reason that companies resort to outsourcing is to: A) reduce taxes B) reduce costs C) take advantage of supply chain management D) improve space utilization E) reduce dependence on foreign oil 25
Which one of the following is not an element of supply chain management, or are they all elements? A) Customers B) Inventory C) Location D) Design E) All are elements

What is called transformation process?

What are the types of transformation process in operations management?

What are the four categories of transformation process?

Why is operations also referred to as a process of transformation?