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__________ fairness refers to the perceived fairness of the process with which a firm handles customer complaints
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Hello friends. The question blank fairness refers to the perceived fairness of the process with which our firm handles customer complaints. We are supposed to know that it's all about processional fairness. We can. Right. There is procedural procedural fairness. Students fairness refers to the perceived unfairness, perceived fairness, occasional grams fairness of the process with the ritual process, whether richer a farm handles a form handles customer complaints or not. The final answer to this question will be customer complaints. That's all. Thank you.
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journal article
FAIRNESS MONITORING: LINKING MANAGERIAL CONTROLS AND FAIRNESS JUDGMENTS IN ORGANIZATIONSThe Academy of Management Journal
Vol. 54, No. 5 (October 2011)
, pp. 1045-1068 (24 pages)
Published By: Academy of Management
//www.jstor.org/stable/41413605
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Abstract
We argue that different types of perceived managerial controls that convey performance standards to subordinates increase the perceived relevance of particular aspects of fairness in organizations. We introduce the concept of fairness monitoring to characterize subordinates' efforts to gather and process fairness information to make sense of their organizations. In scenario and survey studies, we found that subordinates who perceive market controls engage in distributive fairness monitoring, subordinates who perceive bureaucratic controls engage in procedural fairness monitoring, and subordinates who perceive clan controls engage in interpersonal fairness monitoring. We also found that asserting clear controls and promoting the type of fairness that subordinates monitor most closely produces a positive three-way interaction affecting job satisfaction.
Journal Information
The Academy of Management Journal presents cutting edge research that provides readers with a forecast for new management thoughts and techniques. All articles published in the journal must make a strong empirical and/or theoretical contribution. All empirical methods including (but not limited to) qualitative, quantitative, or combination methods are represented. Articles published in the journal are clearly relevant to management theory and practice and identify both a compelling practical management issue and a strong theoretical framework for addressing it. For more than 40 years the journal has been recognized as indispensable reading for management scholars. The journal has been cited in such forums as The Wall Street Journal, The New York Times, The Economist and The Washington Post. The journal is published six times per year with a circulation of 15,000.
Publisher Information
The Academy of Management (the Academy; AOM) is a leading professional association for scholars dedicated to creating and disseminating knowledge about management and organizations. The Academy's central mission is to enhance the profession of management by advancing the scholarship of management and enriching the professional development of its members. The Academy is also committed to shaping the future of management research and education. Founded in 1936, the Academy of Management is the oldest and largest scholarly management association in the world. Today, the Academy is the professional home for more than 18290 members from 103 nations. Membership in the Academy is open to all individuals who find value in belonging.
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