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- What is the most important factor in employee productivity and loyalty?
- What is the primary responsibility of a manager within an organization?
- Which management function is considered to be the most important and the most challenging of all managerial activities?
- What do you think are the most important things a manager does quizlet?
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Terms in this set (99)
efficiency
The measure of how well (or how productively) an organization uses its resources to achieve a goal is known as its
What are the functions of management?
Organizing, leading, planning, controlling
Henry Mintzberg
developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.
Henri Fayol, in the early part of the twentieth century proposed that all managers perform ____ functions.
5
According to Swedish researcher Goran Ekvall, which of the following is a characteristic found in an innovative culture?
freedom for employees to express opinions
Contingency approach
is a management approach that recognizes organizations as different, which means they face different situations and require different ways of managing.
Which of the following statements regarding managers in today's world is accurate?
The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.
Organization culture
has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act.
Understanding building codes would be considered a _______ skill for a building contractor.
technical
Which of the following factors is an economic component of an organization's external environment?
disposable income
The soccer league in England is notorious for the number of team managers fired over the course of a single season, which stands at no fewer than eight managers on average, owing to poor team form and consequently, poor results. It is evident from this information that the league endorses a(n) _________ view of management.
omnipotent
The current dominant assumption in management theory suggests that
managers are directly responsible for an organization's success or failure.
Supervisor is another name for which of the following?
first-line manager
Whereas _______ is concerned with the means of getting things done, _________ is concerned with the ends, or attainment of organizational goals.
efficiency; effectiveness
If Brenda accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is
effective, but inefficient
Which of the following represents one of the challenges of management?
have to deal with a variety of personalities
The universality of management means that
all managers in all organizations perform the four management functions
Which of the following is true regarding the changes that a manager's job is undergoing?
Managers practicing sustainability integrate economic, environmental, and social opportunities into the business strategy.
Which of the following is a characteristic of a dynamic environment?
The presence of new competitors in the market
Steve Jobs talks about managing people in the Module 1 video. When discussing the organization, he says Apple is organized like a start-up that is "run by ideas",
not hierarchy
What is a difference between a policy and a rule?
A policy establishes general parameters for the decision maker.
Which of the following is a strategy for managing cultural change?
Redesign socialization processes to align with the new values.
The _______ occurs when decision makers select and highlight certain aspects of a situation while excluding others.
framing bias
According to Kurt Lewin, increasing the driving forces is a means of
unfreezing
It is assumed that a rational decision maker
is fully objective and logical.
Design thinking can provide a process for
coming up with things that don't exist
Rules of thumb that managers use to simplify decision making are known as
heuristics
Participation
involves bringing individuals directly affected by the proposed change into the decision-making process
A company that decides to decentralize its sales procedures is managing ________ changes
structural
After identifying the decision criteria that are important or relevant to resolving a problem, the next step in the decision-making process is
allocating weights to the criteria
An individual is likely to resist change because of the feeling
of uncertainty
Design thinking suggests that managers should look at problem identification collaboratively and integratively with the goal of
gaining a deep understanding of the situation.
A(n) _______ is an explicit statement that tells a manager what can or cannot be done.
rule
Managers cannot possibly analyze all information on all alternatives, they tend to _______, rather than ________.
satisfice; maximize
Which of the following is NOT an internal force of change?
technology
Which of the following is important in effectively implementing the chosen alternative in the decision-making process?
allowing those impacted by the outcome to participate in the process.
A _______ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time.
Type A
The ideal rational decision-making model calls for managers to
identify the problem, generate alternatives with input from the users, select and implement the decision, and identify what can be learned from the success or failure.
Why is it important, whenever possible, to involve employees in decision making?
It is an opportunity to solicit varied input and create buy-in.
Managers should use subjective measures when
work activities cannot be expressed in quantifiable terms.
The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for
global turmoil and disasters
The final step in the strategic management process allows an organization to understand the
effectiveness of the strategies used
Which of the following is one of the problems associated with traditional goal setting?
Transition of strategic goals into departmental, team, and individual goals is difficult.
The _____________ Act makes it a crime in the United States to engage in stealth of a trade secret.
Economic Espionage
________ is the final step in the management process, which provides a critical link back to ________.
Controlling; planning
An organization hires additional personnel as soon as they get a major contract. The organization is using ______ control
feedforward
Which of the following is a competitive force under the five forces model?
threat of substitutes
How can an organization develop strategic flexibility?
It should have multiple alternatives when making strategic decisions.
Which of the following is considered the easiest way to increase organizational productivity?
increasing the price of outputs
A _________ describes the rationale of how a company is going to make money.
business model
Most company's goals can be classified as either ______ or ________.
strategic; financial
Which of the following is NOT one of the clients of Howard Heppelmann's PTC division?
the federal government
Which aspect of planning refers to documents that outline how results are to be achieved?
Plans
Managers do an external analysis so that they know about
what the competition is doing
Which of the following is one of the reasons why managers should plan?
When work activities are coordinated around plans, inefficiencies become obvious.
A manager's analysis of the external environment can be improved by __________, which involves screening information to detect emerging trends.
environmental scanning
The combined external and internal analyses are called
SWOT analysis
Which of the following does Heppelmann suggest about the importance of green management?
If companies aren't thinking about it yet, they will be soon
Mark wants to formulate a control process for the organization. What should be the first step in the control process?
determining the actual performance
Which among the following is the best way to convince employees to become remote workers?
By pointing to the pay "increase" employees would receive from money saved through telecommuting
Research evidence suggests that teams typically outperform individuals when
tasks require multiple skills, judgment, and experience
Which of the following is a type of specific training provided by organizations?
team building skills
What is the main purpose of Patagonia giving employees 60 days pay to work for a non-profit group?
It is a method of fulfilling the company's mission to inspire solutions to the environmental crisis.
Downsizing is the planned elimination of _____ in an organization.
jobs
Which of the following is true regarding task forces?
They tackle specific short-term problems affecting several departments.
Identify the correct statement regarding contingent workers.
Managers should have a method of establishing goals, schedules, and deadlines for the contingent employees.
Which of the following factors does NOT influence the pay and benefits offered by an organization?
employee ethnicity
Which of the following is a benefit of global teams?
Global teams usually have a greater diversity of ideas.
Which BEST describes the interview process used by Patagonia?
a series of group conversations from which members of the human resource team begin to know potential employees
The first phase of the human resource management process involves
human resource planning, recruitment and decruitment, and selection.
A(n) _________ organization is highly formalized and centralized.
mechanistic
Which one of Fayol's 14 principles of management states that a person should report to only one manager?
unity of command
Which of the following is an accurate statement regarding status systems?
Anything can have status value if others in the group evaluate it that way.
What are the four contingency variables that an organization's structure depends on?
strategy, size, technology, and environmental uncertainty
Which of the following is an example of a formal group?
a functional department in an organization
Which of the following is a major characteristic of today's organizations?
mobile employees
Which of the following is an advantage of a team structure?
it empowers employees and makes them more involved.
Which of the following statements is true of the four generations that are working side-by-side today?
The oldest, most experienced workers account for 6% of the workforce.
What are the four stages of group development?
Forming, storming, norming, performing
Operant
behavior is voluntary or learned behavior.
Which component of attitude is reflected in the sentence, "This is the best way to reach the place" ?
cognitive
In the context of Maslow's hierarchy of needs theory, when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' _______ needs.
esteem
All of the following are sources of leader power except
status
Which of the following is a disadvantage of using IT in organizational communication?
psychological costs
When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using?
filtering
Organizational communication that is not defined by the organization's structural hierarchy is known as _______ communication.
informal
Perception
is the process of organizing and interpreting sensory impressions to give meaning to the environment.
The _______ element in the definition of motivation is a measure of intensity, drive, and vigor.
energy
Which of the following is an example of noise?
thinking about the party you attended last night while sitting in a lecture
The goal-setting theory has the most value when
the goals are made public
Studies tell us that men place more importance on having _______ in their jobs, while women seek ____________.
autonomy; convenience and flexibility
The study of group behavior includes the study of
norms, roles, and leadership
According to Dan Pink, there is a mismatch between what _________ knows and what ________ does.
science; business
Early research on leadership traits
focused on characteristics that might differentiate leaders from non-leaders
Which of the following is true for Gen Y workers?
They are knowledgeable and willing workers, but do not compromise on their personal lives.
Persons who are able to influence others and who possess managerial authority are termed
leaders
Which of the following is true according to the MBTI®?
Judging types want control and prefer their world to be ordered
Which of the following is true for organizational communication?
It includes informal communication via the grapevine
Maslow's Hierarchy of Needs from lowest to highest are the following:
Physiological, safety and security, belonging, self-esteem, self-actualization
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What is the most important factor in employee productivity and loyalty?
The study found training and development, promotion and job security as the three most important motivational factors for employee loyalty. It also found training and development, job security plus reward and recognition in that order as the major motivational factors for employee retention.
What is the primary responsibility of a manager within an organization?
These managers work closely with the employees and team members. Their major task is to oversee the productivity of the employees and hold employees accountable for achieving the goals of the organization.
Which management function is considered to be the most important and the most challenging of all managerial activities?
Leading. The third managerial function is leading, an activity that is often seen as the most important and challenging of all the managerial functions. In this stage, managers are expected to motivate employees to help them achieve their goals and objectives.
What do you think are the most important things a manager does quizlet?
The most important thing a manager does is motivate employees towards completion of company goals and higher efficiency. How a manager goes about this is also key because there could be room for improvement.