Question #:1Which practice has a purpose to support the quality of the service byhandling all agreed user initiated service requests?
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Question #:2Which is an objective of the design coordination process?
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Question #:3Which statement about the use of measurement in the ‘start where youare’ guiding principle is CORRECT?
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Question #:4Which is intended to help an organization adopt and adapt ITIL guidance?
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Question #:5Which activity is part of the 'continual improvement' practice?
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Question #:6What is the effect of increased automation on the 'service desk practice?
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Question #:7Identify the missing word in the following sentence.The use of [?] should support, not replace what is observed, when usingthe 'start where you are guiding principle.MeasurementQuestion #:8Which function is responsible for the management of a data centre?
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Question #:9What is a set of specialized organizational capabilities for enabling value forcustomers in the form of services?
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Question #:10Which describes normal changes?
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Question #:11What is the purpose of the ‘problem management’ practice?
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Question #:12What is a recommendation of the ‘focus on value’ guiding principle?
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Question #:13Which is the correct combination of items that makes up an IT service?
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Question #:14What MAIN factors are considered to assess the priority of an incident?
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Question #:15Which service management dimension is focused on activities and howthese are coordinated?
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Question #:16Which skill is an essential part of the 'service level management' practice?
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Question #:17How should automation be implemented?
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Question #:18Which is included in the purpose of the ‘design and transition’ value chainactivity?Continually meeting stakeholder expectations for costs
Question #:19What is the purpose of the ‘incident management’ practice?
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Question #:20What is the purpose of the 'information security management practice?
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Question #:21Which practice uses techniques such as SWOT analysis, balanced scorecardreviews, and maturity assessments?
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Information technology management