Which dimension of service management considers the workflows and controls needed to deliver services?
- A. Organizations and people
- B. Information and technology
- C. Partners and suppliers
- D. Value streams and processes
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Suggested Answer: D
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by KM at Jan. 3, 2021, 10:43 p.m.
Comments
KM
Highly Voted 1 year, 10 months ago
The answer is D. About value streams and processes : As with the other dimensions of service management, the value streams and processes dimension is applicable to the SVS in general, as well as to specific products and services. In both these contexts, it defines the activities, workflows, controls, and procedures necessary to achieve agreed-upon objectives.
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I agree. D
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Selected Answer: D
Value streams and processes not information and technology.
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Selected Answer: D
D is good
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D. Value streams and processes
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D. is the correct answer
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Selected Answer: D
The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives
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Selected Answer: D
it defines the activities, workflows, controls, and procedures necessary to achieve agreed-upon objectives
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Selected Answer: D
The answer is D.
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D is correct
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B is very doubtful, i knew it was D.
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how is it B hahaha, it should be D
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Definetly D. As stated in book by AXELOS: 3.4 The fourth dimension of service management is value streams and processes.. It defines the activities, workflows, controls and procedures needed to achieve agreed objectives.
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which is correct answer/?
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The answer is D The fourth dimension includes the value streams and processes. It is by no means the least important because of its placement. Other dimensions have to be understood if this dimension needs to deciphered. In this dimension, the other three dimensions are put together and sewn into a coordinated set of steps to co-create value. Service management elements such as processes, procedures, work activities, work
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dihan
1 year, 4 months ago
ANS D value streams and processes One of the four dimensions of service management. It defines the activities, workflows, controls, and procedures needed to achieve the agreed objectives. ITIL v4 pag. 253
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peppe
1 year, 4 months ago
D The fourth dimension of service management is value streams and processes. Like the other dimensions, this dimension is applicable to both the SVS in general, and to specific products and services. In both contexts it defines the activities, workflows, controls, and procedures needed to achieve agreed objectives.
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It's not a clear question. If Controls means policies the answer is D. see ITIL book 4.3 page 48. If workflows and controls are considered as software, the answer is B.
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