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MS-900: Microsoft 365 Fundamentals Sample Questions

  • Article
  • 09/23/2022
  • 27 minutes to read

In this article

Last Updated: 4/27/2022

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User Guide

These sample questions are intended to provide an overview of the style, wording, and difficulty of the questions that you are likely to experience on this exam. These questions are not the same as what you will see on the exam nor is this document illustrative of the length of the exam or its complexity (e.g., you may see additional question types, multiple case studies, and possibly labs). These questions are examples only to provide insight into what to expect on the exam and help you determine if additional preparation is required.

In the first section, you will find the questions without answers so that you can test your knowledge. In the second section, the answer, a rationale, and a URL that will link you to additional information is provided immediately below each question.

Questions

Question # 1 (Multiple Choice)

Which three sources does Microsoft Viva Learning source content from? Each correct answer presents a complete solution.

A. Skillsoft
B. LinkedIn Learning
C. Microsoft Learn training
D. Microsoft Learn documentation E. Microsoft support sites

Question # 2 (Multiple Choice)

A company wants to migrate on-premises applications to hybrid cloud deployments over time.

You need to ensure that the service supports hybrid deployments.

Which three options support hybrid deployments?

A. Exchange
B. SharePoint
C. Microsoft Sway
D. Microsoft Viva Insights
E. Skype for Business
F. Microsoft Stream

Question # 3 (Sentence Completion)

Select the answer that correctly completes the sentence.

A company decides to move the order processing applications to the cloud and needs to calculate the estimated cost benefits in migrating your workloads to Azure. You do not know which specific resources you will need. The estimates should include computing costs, data center costs, networking costs, storage costs, and information technology administrative costs for five (5) years.

______________ allows you to estimate the cost savings you can realize by migrating your workloads to Azure.

A. Pricing Calculator
B. Total Cost of Ownership Calculator
C. Dynamics 365
D. Microsoft Excel

Question # 4 (Multiple Choice)

Which two options allow an organization to store files and enable collaboration with different teams both internally and externally?

A. Microsoft Dynamics 365
B. Sway
C. SharePoint
D. Intune
E. OneDrive

Question # 5 (Matching)

Match the appropriate product on the left to the correct description on the right.

ProductDescriptions
A. Yammer 1. Enterprise social network that enables community collaboration and idea-sharing for your organization.
B. Microsoft Teams 2. Video service that allows you to upload, watch, and share videos in a secure manner. Share video content of meetings, training sessions, classes, and live events to help facilitate collaboration for your organization's teams.
C. Microsoft Viva 3. rapidly provisions and runs new environments with the knowledge that they are in line with the organization’s compliance requirements
D. Microsoft Stream 4. Service that provides a central point of access that your teams can use to work together on their projects through chat-based workspaces.

Question # 6 (Matching))

Match the appropriate product on the left to the correct description on the right.

ProductDescriptions
A. Webhooks 1. Create chatbots without writing any code.
B. Power Virtual Agents 2. Embed interactive Power BI reports in user’s Microsoft Teams channels and chats.
C. Connectors 3. Enable your external services to send messages to your Teams channels through an HTTP endpoint.
D. Tabs 4. A way for your users to subscribe to receive alerts and information from your web services.

Question # 7 (Multiple Choice)

A company purchases three hundred and twenty (320) Microsoft 365 E3 licenses. The company also purchases one hundred and twenty (120) Microsoft 365 E5 licenses. You install Microsoft 365 Apps to four hundred and forty (440) devices using Microsoft Endpoint Configuration Manager.

How often must you connect to the internet to ensure that your license remains active on the device?

A. 30 days
B. 60 days
C. 90 days
D. 120 days

Question # 8 (Sentence Completion)

Select the answer that correctly completes the sentence.

Windows-as-a-Service offers servicing channels as a method of controlling the frequency at which organizations deploy Windows 10 features. Servicing channels allow you to control how and when updates are applied.

The ___________ channel receives Windows features before general release, often during development. This allows organizations to test and evaluate new features and provide feedback to Microsoft.

A. Insider preview
B. Semi-annual
C. Long-term servicing
D. General Availability

Question # 9 (Sentence Completion)

Select the answer that correctly completes the sentence.

You need to use Artificial Intelligence (AI) to provide insights into the working habits of individuals and organizations. The required metrics to capture include:

  • Day-to-day collaboration in the organization
  • Meeting’s overview
  • Management and coaching
  • Internal networks
  • External collaboration
  • Teams’ collaboration

___________ helps you understand how your organization invests its time by giving insight into how groups collaborate across the organization.

A. MyAnalytics
B. Workplace Analytics
C. SharePoint Admin Center
D. Intune Admin Center

Question # 10 (Multiple Choice)

An organization experiences an identity theft attack. You need to ensure that the company is protected from future attacks. You suggest implementing a zero-trust model and the security improvements should cover areas such as:

  • Identities: use strong authentication
  • Devices: gain visibility of devices for health and compliance
  • Application: discover shadow IT applications
  • Network: implement segmentation, real-time threat protection, end-to-end encryption
  • Infrastructure: assess for version, configuration, and JIT access, and use telemetry to detect attacks and anomalies
  • Data: should be classified, labeled, and encrypted based on its attributes

What is the underlying theory behind the zero-trust security model?

A. Trust no one, verify everything
B. Only trust verified sources
C. Trust once, verify sometimes
D. Trust some unverified sources

Question # 11 (Multiple Choice)

You are securing a company’s work environment and its resources. To increase security, users must confirm their identity when signing in by using a one-time passcode.

You need to set up the system.

What should you set up?

A. Windows Hello
B. Multifactor authentication
C. Passwordless authentication
D. Basic password

Question # 12 (Matching)

Match the appropriate product on the left to the correct descriptions on the right. Each correct answer presents a complete solution.

ProductDescriptions
A. Microsoft Defender for Identity 1. Protects devices in the network by preventing, detecting, investigating, and responding to advanced threats.
B. Microsoft Defender for Endpoint 2. Acts as a solution between the user and the provider to provide control over data travel and sophisticated analytics to identify cyberthreats across cloud services.
C. Microsoft Cloud App Security 3. Uses Azure Active Directory signals to identify, detect, and investigate advanced threats, compromised identities, and malicious insider actions.
D. Microsoft Defender for Office 365 4. Protects organizations against malicious threats posed by email messages, links (URLs), and collaboration tools.

Question # 13 (Sentence Completion)

Select the answer that correctly completes the sentence.

You need to analyze the security posture within your organization to enable opportunities for improvements in Microsoft 365 identities, data, apps, devices, and infrastructure.

You need to:

  • report on the current state of the organization's security posture
  • improve their security posture by providing discoverability, visibility, guidance, and control
  • compare with benchmarks and establish key performance indicators (KPIs)

Microsoft _______________is a representation of your organization’s security posture and your opportunity to improve it.

A. Secure Score
B. Azure Sentinel
C. Defender for Identity (MSDI)
D. Defender for Endpoint (MSDE)

Question # 14 (Sentence Completion)

Your company recently implemented controls to prevent external risks. The next step is to improve the security architecture of internal risks. You need to monitor illegal, inappropriate, unauthorized, or unethical behavior and actions by employees and managers including:

  • leaks of sensitive data and data spillage
  • confidentiality violations
  • intellectual property (IP) theft
  • fraud
  • insider trading
  • regulatory compliance violations

To manage insider risk, you need to implement an insider risk management workflow.

What are the three components of this workflow?

A. Policies
B. Alerts
C. Triage
D. eDiscovery E. Customer Lockbox

Question # 15 (Sentence Completion)

Select the answer that correctly completes the sentence.

You need to ensure that all sensitive data is identified and labeled according to your organization’s policies and procedures. You need to create these five labels to organize the data:

  1. Personal
  2. Public
  3. General
  4. Confidential
  5. Highly Confidential

________________ is a cloud-based solution that helps an organization classify and optionally protect its documents and emails by applying labels.

A. Azure Information Protection
B. Data classification
C. Records management
D. Office 365 Message Encryption

Question # 16 (Multiple Choice)

A company plans to implement Microsoft 365 Enterprise for a phone system deployment. The company wants to minimize costs.

You need to recommend plans for the company.

Which two plan types can the company use? Each correct answer presents a complete solution.

A. Microsoft 365 E3
B. Microsoft 365 E5
C. Microsoft 365 Business Voice
D. Office 365 E3
E. Office 365 E5

Question # 17 (Multiple Choice)

A company wants to implement Intune and Azure Information Protection (AIP).

You need to recommend a business subscription for the company.

What should you recommend?

A. Business Basic B. Apps for business
C. Business Standard
D. Business Premium

Question # 18 (Multiple Choice)

Your company purchased a Microsoft 365 subscription and a Microsoft Azure support plan. As part of your governance and risk framework, your company only implements Azure services that have Azure support available.

Which two services from Microsoft lifecycle can you implement?

A. Private preview
B. Public preview
C. General Availability (GA)
D. End of Support

Question # 19 (Matching)

Match the appropriate support type on the left with the correct description on the right.

Support typeDescriptions
A. Microsoft 365 Support and Recovery Assistant 1. Bot in the Microsoft 365 admin center to quickly find answers to support related questions.
B. FastTrack for Microsoft 365 2. Receive an on-site support, dedicated technical account manager, and access to advisory services.
C. Premier Support for Microsoft 365 Dedicated Microsoft engineers, project managers, and resources to help deploy Microsoft 365 services and resolve issues along the way.
D. Microsoft Partner 4. Support directly through a certified Microsoft 365 Cloud Solution Provider.
E. Microsoft 365 community support 5. Collaborate with others and use the Microsoft 365 support forms to ask questions and solve issues with members from Microsoft and the public.

Question # 20 (Multiple Choice)

You need to complete the following tasks for an Office 365 tenant:

  • View a list of the features that were recently updated in the tenant.
  • View service incident, typically involving noticeable user impact.
  • View advisories
  • View history of service incidents and advisories that have been resolved.
  • Track the status of issues reported by people in your organization over the last thirty (30) days.

Which option is necessary to accomplish all these tasks in the Office 365 administrative portal?

A. Service health
B. Reports
C. Customer Lockbox
D. Setup

Questions and Answers

Question # 1 (Multiple Choice)

Which three sources does Microsoft Viva Learning source content from? Each correct answer presents a complete solution.

A. Skillsoft
B. LinkedIn Learning
C. Microsoft Learn training
D. Microsoft Learn documentation
E. Microsoft support sites

Answer: A AND B AND C
Objective: 1.1. Describe the different types of cloud services available
Describe cloud-based productivity solutions for organizations and individuals
Rationale: Microsoft Viva is a productivity suite provided in Microsoft 365 for organizations to improve employee experience. Viva includes content from Microsoft Learn, LinkedIn Learning, and third-party sources including Skillsoft.
Viva does not include content from Microsoft Learn documentation or Microsoft support sites.
URL: Microsoft Viva Learning
https://learn.microsoft.com/training/modules/engage-employees-with-microsoft-stream-teams-yammer/3a-employee-experience-viva
Configuring Microsoft Viva
https://learn.microsoft.com/viva/learning/content-sources-365-admin-center

Question # 2 (Multiple Choice)

A company wants to migrate on-premises applications to hybrid cloud deployments over time.

You need to ensure that the service supports hybrid deployments.

Which three options support hybrid deployments?

A. Exchange
B. SharePoint
C. Microsoft Sway
D. Microsoft Viva Insights
E. Skype for Business
F. Microsoft Stream

Answer: A AND B AND E
Objective: 1.2 Describe the benefits of and considerations for using a cloud service instead of on-premises services
Rationale: Exchange, SharePoint, Skype for Business can be deployed in hybrid mode, other options are cloud-only.
URL: Hybrid applications support- https://learn.microsoft.com/microsoft-365/solutions/cloud-architecture-models?view=o365-worldwide

Question # 3 (Sentence Completion)

Select the answer that correctly completes the sentence.

A company decides to move the order processing applications to the cloud and needs to calculate the estimated cost benefits in migrating your workloads to Azure. You do not know which specific resources you will need. The estimates should include computing costs, data center costs, networking costs, storage costs, and information technology administrative costs for five (5) years.

______________ allows you to estimate the cost savings you can realize by migrating your workloads to Azure.

A. Pricing Calculator
B. Total Cost of Ownership Calculator
C. Dynamics 365
D. Microsoft Excel

Answer: B
Objective: 1.2 Describe the benefits of and considerations for using a cloud service instead of on-premises services
Rationale: Total Cost of Ownership (TCO) Calculator - estimates the cost savings you can realize by migrating your workloads to Azure
URL: TCO calculator - https://azure.microsoft.com/pricing/tco/calculator/

Question # 4 (Multiple Choice)

Which two options allow an organization to store files and enable collaboration with different teams both internally and externally?

A. Microsoft Dynamics 365
B. Sway
C. SharePoint
D. Intune
E. OneDrive

Answer: C AND E
Objective: 2.1 Identify core Microsoft 365 capabilities
Rationale: SharePoint- SharePoint is the cloud evolution of Microsoft SharePoint Server. It is a cloud service that enables you to store, organize, and add third-party apps, access information from almost any device, and allow sharing with external people by default, all by using a web-browser. It helps you create team or communication-focused sites for efficient collaboration and communication. Internal users with an appropriate Microsoft 365 or SharePoint license can use SharePoint. They can share files or folders with others inside or outside the organization. Sharing outside the organization can be controlled by site administrators
One-Drive- Use OneDrive to store and access your files. OneDrive works seamlessly with Microsoft 365 and comes pre-installed with Windows. When you synchronize your files to your desktop, you can work offline. And you can access your files on Windows, Mac, or mobile devices.
URL: SharePoint- https://learn.microsoft.com/training/modules/file-storage-sharing-with-onedrive-sharepoint/
One Drive: https://learn.microsoft.com/training/modules/microsoft-365-productivity-teamwork-solutions/8-file-storage-share

Question # 5 (Matching)

Match the appropriate product on the left to the correct description on the right.

ProductDescriptions
A. Yammer 1. Enterprise social network that enables community collaboration and idea-sharing for your organization.
B. Microsoft Teams 2. Video service that allows you to upload, watch, and share videos in a secure manner. Share video content of meetings, training sessions, classes, and live events to help facilitate collaboration for your organization's teams.
C. Microsoft Viva 3. Service that brings together communications, knowledge, learning, resources, and insights into an integrated experience that empowers people and teams to be the best, from any location.
D. Microsoft Stream 4. Service that provides a central point of access that your teams can use to work together on their projects through chat-based workspaces.
Answer: A1, B4, C3, D2
Objective: 2.1 Identify core Microsoft 365 capabilities
Rationale: Yammer- Enterprise Social network that helps facilitate community collaboration and idea-sharing for your organization.
Viva- Tool that brings together communications, knowledge, learning, resources, and insights into an integrated experience that empowers people and teams to be the best, from anywhere
Stream- Microsoft Stream is a video service that allows members of your organization to upload, watch, and share videos in a secure manner. Microsoft Stream makes it possible for you to share video content of meetings, training sessions, classes, and live events to help facilitate collaboration for your organization's teams.
Microsoft Teams- Tool that provides a central point of access that your teams can use to work together on their projects through chat-based workspaces.
URL: Yammer- https://learn.microsoft.com/training/modules/engage-employees-with-microsoft-stream-teams-yammer/4-connect-yammer?ns-enrollment-type=LearningPath&ns-enrollment-id=learn.wwl.m365-productivity-teamwork-solutions
Viva- https://learn.microsoft.com/training/modules/engage-employees-with-microsoft-stream-teams-yammer/3a-employee-experience-viva
Stream- https://learn.microsoft.com/training/modules/engage-employees-with-microsoft-stream-teams-yammer/5-use-stream-engagement
MS teams- https://learn.microsoft.com/training/modules/engage-employees-with-microsoft-stream-teams-yammer/2-chat-collaborate-teams

Question # 6 (Matching)

Match the appropriate product on the left to the correct description on the right.

ProductDescriptions
A. Webhooks 1. Create chatbots without writing any code.
B. Power Virtual Agents 2. Embed interactive Power BI reports in user’s Microsoft Teams channels and chats.
C. Connectors 3. Enable your external services to send messages to your Teams channels through an HTTP endpoint.
D. Tabs 4. A way for your users to subscribe to receive alerts and information from your web services.
Answer: A3, B1, C4, D2
Objective: Objective: 2.2 Describe Microsoft 365 collaboration solutions
Rationale: Tabs- These apps can be added directly to Teams by creating tabs for those apps. Apps can be accessed from the tabs. It will have the least administrative overhead.
Power Virtual Agents:- Users can create chatbots using Power Virtual Agents without writing any code. Users can then integrate those bots into Microsoft Teams by publishing the bots and making them reachable to Microsoft Teams from the Power Virtual Agents portal.
Webhooks- Microsoft Teams enables your users with outgoing webhooks, incoming webhooks. Outgoing webhooks enable your users to send text-based messages to your organization's web services. Your services can then respond with a message consisting of text or a card that includes text and image-type content.
Incoming webhooks are also available. Incoming webhooks enable your external services to send messages to your Teams channels through an HTTP endpoint. This is useful for notification and tracking tools.
Connectors- Connectors are a way for your users to subscribe to receive alerts and information from your web services.
URL: Extend Teams with Power Platform and apps- https://learn.microsoft.com/training/modules/engage-employees-with-microsoft-stream-teams-yammer/6-extend-teams-power-platform-apps

Question # 7 (Multiple Choice)

A company purchases three hundred and twenty (320) Microsoft 365 E3 licenses. The company also purchases one hundred and twenty (120) Microsoft 365 E5 licenses. You install Microsoft 365 Apps to four hundred and forty (440) devices using Microsoft Endpoint Configuration Manager.

How often must you connect to the internet to ensure that your license remains active on the device?

A. 30 days
B. 60 days
C. 90 days
D. 120 days

Answer: A
Objective: 2.3. Describe enterprise mobility, management concepts, and deployment options
Rationale: You will need to connect at least once every 30 days to ensure your license is still active.
URL: Explore Microsoft 365 Apps- https://learn.microsoft.com/training/modules/get-more-done-with-office-across-devices/2-microsoft-365-apps-outlook-word-excel-powerpoint

Question # 8 (Sentence Completion)

Select the answer that correctly completes the sentence.

Windows-as-a-Service offers servicing channels as a method of controlling the frequency at which organizations deploy Windows 10 features. Servicing channels allow you to control how and when updates are applied.

The ___________ channel receives Windows features before general release, often during development. This allows organizations to test and evaluate new features and provide feedback to Microsoft.

A. Insider preview
B. Semi-annual
C. Long-term servicing
D. General Availability

Answer: A
Objective: 2.3. Describe enterprise mobility, management concepts, and deployment options
Rationale: Insider preview. This channel receives Windows features before general release, often during development. This allows organizations to test and evaluate new features and provide feedback to Microsoft.
URL: Describe Windows-as-a-Service- https://learn.microsoft.com/training/modules/get-done-stay-secure-with-windows-10/2-windows-service

Question # 9 (Sentence Completion)

Select the answer that correctly completes the sentence.

You need to use Artificial Intelligence (AI) to provide insights into the working habits of individuals and organizations. The required metrics to capture include:

  • Day-to-day collaboration in the organization
  • Meeting’s overview
  • Management and coaching
  • Internal networks
  • External collaboration
  • Teams’ collaboration

___________ helps you understand how your organization invests its time by giving insight into how groups collaborate across the organization.

A. MyAnalytics
B. Workplace Analytics
C. SharePoint Admin Center
D. Intune Admin Center

Answer: B
Objective: 2.4 Describe analytics capabilities in Microsoft 365
Rationale: MyAnalytics and Workplace Analytics are becoming part of Microsoft Viva (Insights).
Viva Insights helps you understand how your organization invests its time by giving you insight into how groups collaborate across an organization.
URL: MyAnalytics dashboard | Microsoft Docs
Workplace Analytics service description - Service Descriptions | Microsoft Docs

Question # 10 (Multiple Choice)

An organization experiences an identity theft attack. You need to ensure that the company is protected from future attacks. You suggest implementing a zero-trust model and the security improvements should cover areas such as:

  • Identities: use strong authentication
  • Devices: gain visibility of devices for health and compliance
  • Application: discover shadow IT applications
  • Network: implement segmentation, real-time threat protection, end-to-end encryption
  • Infrastructure: assess for version, configuration, and JIT access, and use telemetry to detect attacks and anomalies
  • Data: should be classified, labeled, and encrypted based on its attributes

What is the underlying theory behind the zero-trust security model?

A. Trust no one, verify everything
B. Only trust verified sources
C. Trust once, verify sometimes
D. Trust some unverified sources

Answer: A
Objective: Objective: 3.1 Explain zero-trust security principles for Microsoft 365
Rationale: Zero Trust assumes everything is on an open and untrusted network, even resources behind the firewalls of the corporate network.
The Zero Trust model operates on the principle of “trust no one, verify everything.
URL: Describe the zero-trust methodology- https://learn.microsoft.com/training/modules/describe-security-concepts-methodologies/2-describe-zero-trust-methodology

Question # 11 (Multiple Choice)

You are securing a company’s work environment and its resources. To increase security, users must confirm their identity when signing in by using a one-time passcode.

You need to set up the system.

What should you set up?

A. Windows Hello
B. Multifactor authentication
C. Passwordless authentication
D. Basic password

Answer: B
Objective: 3.2 Describe the purpose and value of implementing multi-factor authentication (MFA)
Rationale: You can configure multifactor authentication to use one-time passwords by using the multi-factor authentication app, SMS, or phone calls to provide enhanced security. Windows Hello uses biometrics (fingerprints, facial recognition) to authenticate users. Passwordless authentication uses apps (such as the Microsoft Authenticator app) to manage authentication.
URL: https://www.microsoft.com/security/business/identity-access-management/mfa-multi-factor-authentication

Question # 12 (Matching)

Match the appropriate product on the left to the correct descriptions on the right. Each correct answer presents a complete solution.

ProductDescriptions
A. Microsoft Defender for Identity 1. Protects devices in the network by preventing, detecting, investigating, and responding to advanced threats.
B. Microsoft Defender for Endpoint 2. Acts as a solution between the user and the provider to provide control over data travel and sophisticated analytics to identify cyberthreats across cloud services.
C. Microsoft Cloud App Security 3. Uses Azure Active Directory signals to identify, detect, and investigate advanced threats, compromised identities, and malicious insider actions.
D. Microsoft Defender for Office 365 4. Protects organizations against malicious threats posed by email messages, links (URLs), and collaboration tools.
Answer: A3, B1, C2, D4
Objective: 3.3 Identify core Microsoft 365 capabilities
Rationale: Microsoft Defender for Identity uses Active Directory signals to identify, detect, and investigate advanced threats, compromised identities, and malicious insider actions.
Microsoft Defender for Endpoint protects devices in the network by preventing, detecting, investigating, and responding to advanced threats.
Microsoft Cloud App Security acts as a solution between the user and the provider to provide control over data travel and sophisticated analytics to identify cyberthreats across cloud services.
Microsoft Defender for Office 365 protects organizations against malicious threats posed by email messages, links (URLs), and collaboration tools.
URL: Discover how enterprises can prevent, detect, and respond to threats
https://learn.microsoft.com/training/modules/describe-threat-protection-capabilities-of-microsoft-365/3-prevent-detect-respond-to-threats

Question # 13 (Sentence Completion)

Select the answer that correctly completes the sentence.

You need to analyze the security posture within your organization to enable opportunities for improvements in Microsoft 365 identities, data, apps, devices, and infrastructure.

You need to:

  • report on the current state of the organization's security posture
  • improve their security posture by providing discoverability, visibility, guidance, and control
  • compare with benchmarks and establish key performance indicators (KPIs)

Microsoft _______________is a representation of your organization’s security posture and your opportunity to improve it.

A. Secure Score
B. Azure Sentinel
C. Defender for Identity (MSDI)
D. Defender for Endpoint (MSDE)

Answer: A
Objective: 3.3 Describe threat protection solutions in Microsoft 365
Rationale: Microsoft Secure Score is a representation of your organization’s security posture and your opportunity to improve it. Following the Secure Score recommendations can protect your organization from threats. From a centralized dashboard in the Microsoft 365 security center, organizations can monitor and work on the security of their Microsoft 365 identities, data, apps, devices, and infrastructure.
URL: Define your security posture with Microsoft Security Center and Secure Score- https://learn.microsoft.com/training/modules/describe-threat-protection-capabilities-of-microsoft-365/4-understand-security-posture
Microsoft Azure Sentinel - https://learn.microsoft.com/training/modules/describe-threat-protection-capabilities-of-microsoft-365/5-describe-value-intelligent-security-graph
MSDI & MSDE- https://learn.microsoft.com/training/modules/describe-threat-protection-capabilities-of-microsoft-365/3-prevent-detect-respond-to-threats

Question # 14 (Multiple Choice)

Your company recently implemented controls to prevent external risks. The next step is to improve the security architecture of internal risks. You need to monitor illegal, inappropriate, unauthorized, or unethical behavior and actions by employees and managers including:

  • leaks of sensitive data and data spillage
  • confidentiality violations
  • intellectual property (IP) theft
  • fraud
  • insider trading
  • regulatory compliance violations

To manage insider risk, you need to implement an insider risk management workflow.

What are the three components of this workflow?

A. Policies
B. Alerts
C. Triage
D. eDiscovery E. Customer Lockbox

Answer: A, B, C
Objective: 3.4. Describe trust, privacy, and compliance solutions in Microsoft 365
Rationale: Insider risk management workflow
Policies - Insider risk management policies are created using pre-defined templates and policy conditions that define what risk indicators are examined in Microsoft 365 feature areas. These conditions include how indicators are used for alerts, what users are included in the policy, which services are prioritized, and the monitoring time.
Alerts - Alerts are automatically generated by risk indicators that match policy conditions and are displayed in the Alerts dashboard. This dashboard enables a quick view of all alerts needing review, open alerts over time, and alert statistics for your organization.
Triage - New activities that need investigation automatically generate alerts that are assigned a Needs review status. Reviewers can quickly identify these alerts and scroll through each to evaluate and triage. Alerts are resolved by opening a new case, assigning the alert to an existing case, or dismissing the alert. As part of the triage process, reviewers can view alert details for the policy match, view user activity associated with the match, see the severity of the alert, and review user profile information.
URL: Manage insider risk- https://learn.microsoft.com/training/modules/reduce-risk-simplify-discovery-audit-process/2-manage-insider-risk
eDiscovery - https://learn.microsoft.com/training/modules/reduce-risk-simplify-discovery-audit-process/8-manage-compliance-legal-investigations-with-advanced-ediscovery
Increase control with Customer Lockbox- https://learn.microsoft.com/training/modules/reduce-risk-simplify-discovery-audit-process/6-increase-control-with-customer-lockbox

Question # 15 (Sentence Completion)

Select the answer that correctly completes the sentence.

You need to ensure that all sensitive data is identified and labeled according to your organization’s policies and procedures. You need to create these five labels to organize the data:

  1. Personal
  2. Public
  3. General
  4. Confidential
  5. Highly Confidential

________________ is a cloud-based solution that helps an organization classify and optionally protect its documents and emails by applying labels.

A. Azure Information Protection
B. Data classification
C. Records management
D. Office 365 Message Encryption

Answer: A
Objective: 3.4. Describe trust, privacy, and compliance solutions in Microsoft 365
Rationale: Azure Information Protection (sometimes referred to as AIP) is a cloud-based solution that helps an organization classify and optionally, protect its documents and emails by applying labels. Labels can be applied automatically by administrators who define rules and conditions, manually by users, or a combination where users are given recommendations.
URL: Azure Information Protection & data classification - https://learn.microsoft.com/training/modules/describe-information-protection-governance-capabilities-of-microsoft-365/2-discover-identify-important-information
Records Management - https://learn.microsoft.com/training/modules/describe-information-protection-governance-capabilities-of-microsoft-365/4-govern-data
Office 365 Message Encryption - - https://learn.microsoft.com/training/modules/describe-information-protection-governance-capabilities-of-microsoft-365/3-protect-sensitive-data

Question # 16 (Multiple Choice)

A company plans to implement Microsoft 365 Enterprise for a phone system deployment. The company wants to minimize costs.

You need to recommend plans for the company.

Which two plan types can the company use? Each correct answer presents a complete solution.

A. Microsoft 365 E3
B. Microsoft 365 E5
C. Microsoft 365 Business Voice
D. Office 365 E3
E. Office 365 E5

Answer: B, E
Objective: 4.1 Plan, predict, and compare pricing
Rationale: Microsoft Phone System is by default included in Microsoft 365 E5 and Office 365 E5 Subscription
URL: Compare home, business, and enterprise options
https://learn.microsoft.com/training/modules/identify-licensing-options-available-microsoft-365/2-compare-home-enterprise-business
Compare Office 365 Enterprise Licenses
https://www.microsoft.com/microsoft-365/enterprise/compare-office-365-plans
Compare Microsoft 365 Enterprise Licenses
https://www.microsoft.com/microsoft-365/compare-microsoft-365-enterprise-plans

Question # 17 (Multiple Choice)

A company wants to implement Intune and Azure Information Protection (AIP).

You need to recommend a business subscription for the company.

What should you recommend?

A. Business Basic
B. Apps for business
C. Business Standard
D. Business Premium

Answer: D
Objective: 4.2 Identify licensing options available in Microsoft 365
Rationale:
Options Microsoft 365 Business Basic Microsoft 365 Apps for business Microsoft 365 Business Standard Microsoft 365 Business Premium
Microsoft 365 apps X X X
Exchange X X X
OneDrive X X X X
SharePoint X X X
Teams X X X
Intune X
Azure Information Protection X
URL: Explore the Microsoft 365 subscription options- https://learn.microsoft.com/training/modules/what-is-m365/3-m365-subscriptions

Question # 18 (Multiple Choice)

Your company purchased a Microsoft 365 subscription and a Microsoft Azure support plan. As part of your governance and risk framework, your company only implements Azure services that have Azure support available.

Which two services from Microsoft lifecycle can you implement?

A. Private preview
B. Public preview
C. General Availability (GA)
D. End of Support

Answer: B, C
Objective: 4.3. Describe the Microsoft 365 service lifecycle
Rationale: Public preview – During this phase we allow any customer with the proper Azure AD license to evaluate the new feature. Microsoft Customer Support Services will supply support services during this phase, but normal service level agreements do not apply. For new features exposed in the Azure AD Portal, customers can expect to see information banners in the user interface that draw attention to the new experience available during the preview. By clicking on the information banner customers then opt-in to the preview experience.
Generally available (GA) – After the public preview is completed, the feature is open for any licensed customer to use and is supported via all Microsoft support channels. Be aware when a new feature impacts existing functionality, it might change the way you or your users use the functionality.
URL: Supplemental Terms of Use for Microsoft Azure Previews- https://azure.microsoft.com/support/legal/preview-supplemental-terms/
Describe private, public preview, and general availability releases- https://learn.microsoft.com/training/modules/describe-service-life-cycle-microsoft-365/2-private-public-general-availability

Question # 19 (Matching)

Match the appropriate support type on the left with the correct description on the right.

ProductDescriptions
A. Microsoft 365 Support and Recovery Assistant 1. Bot in the Microsoft 365 admin center to quickly find answers to support related questions.
B. FastTrack for Microsoft 365 2. Receive an on-site support, dedicated technical account manager, and access to advisory services.
C. Premier Support for Microsoft 365 3. Dedicated Microsoft engineers, project managers, and resources to help deploy Microsoft 365 services and resolve issues along the way.
D. Microsoft Partner 4. Support directly through a certified Microsoft 365 Cloud Solution Provider.
E. Microsoft 365 community support 5. Collaborate with others and use the Microsoft 365 support forms to ask questions and solve issues with members from Microsoft and the public.
Answer: A1, B3, C2, D4, E5
Objective: 4.4 Describe support offerings for Microsoft 365 services
Rationale:
Support type Description ----------- ------------------------
Microsoft 365 Support Assistant Your organization can use the Support Assistant bot in the Microsoft 365 admin center to quickly find answers to support-related questions.
FastTrack Here, your organization is connected with dedicated Microsoft engineers, project managers, and resources to help deploy Microsoft 365 services and resolve issues along the way
Premier Support for Microsoft 365 Microsoft offers Premier Support Services that your organization can take advantage of to receive on-site support, a dedicated technical account manager, and access to advisory services.
Support through a Microsoft Partner Your organization can get support directly through a certified Microsoft 365 Partner. For example, if your organization has purchased a Microsoft 365 subscription through a Tier 1 Cloud Services Provider, it will receive direct support from the CSP. The CSP will act as the first line support for all issues and will escalate issues to Microsoft if they are unable to resolve them.
Community-based support Your organization can take advantage of community-based support through the Microsoft 365 Tech Community, where you can collaborate with others, and solve problems. Your organization can also use the Microsoft 365 support forms to ask questions and solve issues with members from Microsoft and the community.
URL: Explore support options for Microsoft 365 services- https://learn.microsoft.com/training/modules/describe-support-offerings-for-microsoft-365-services/2-explore-support-options

Question # 20 (Multiple Choice)

You need to complete the following tasks for an Office 365 tenant:

  • View a list of the features that were recently updated in the tenant.
  • View service incident, typically involving noticeable user impact.
  • View advisories
  • View history of service incidents and advisories that have been resolved.
  • Track the status of issues reported by people in your organization over the last thirty (30) days.

Which option is necessary to accomplish all these tasks in the Office 365 administrative portal?

A. Service health
B. Reports
C. Customer Lockbox
D. Setup

Answer: A
Objective: 4.4 Describe support offerings for Microsoft 365 services
Rationale: Service health allows you to:
• View a list of the features that were recently updated in the tenant.
• View incident or critical service issue, typically involving noticeable user impact.
• View Advisories
• View History of incidents and advisories that have been resolved.
• Track the status of issues reported by people in your organization over the last 30 days.
URL: Microsoft 365 admin center- https://learn.microsoft.com/microsoft-365/admin/admin-overview/about-the-admin-center?WT.mc_id=M365-MVP-4039827&view=o365-worldwide
Customer lockbox- https://learn.microsoft.com/microsoft-365/compliance/customer-lockbox-requests?view=o365-worldwide


Additional resources

Additional resources

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Firewall is the program or hardware device which filters the information that comes through an internet connection to the computer system or private network.

What works like a filter between your computer and Internet?

A firewall acts as a barrier or filter between your computer and another network such as the internet.

What are the 4 types of networks?

There are four types of wireless networks -- wireless local area networks, wireless metropolitan area networks, wireless personal area networks and wireless wide area networks -- each with its own function.

What is network answer in one sentence?

A network consists of two or more computers that are linked in order to share resources (such as printers and CDs), exchange files, or allow electronic communications. The computers on a network may be linked through cables, telephone lines, radio waves, satellites, or infrared light beams.