 Show 16.1: Control: When Managers Monitor Performance -Controlling - monitoring performance, comparing it with goals, and taking corrective action as needed. -4 of the management function: -Planning - setting goals and deciding how to achieve them. -Organizing - arranging tasks, people, and other resources to accomplish the work. -Leading - motivating people to work hard to achieve the organization’s goals. -Controlling - concerned with seeing that the right things happen at the right time in the right way. -Why is Control Needed? -1. To adapt to change and uncertainty -2. To discover irregularities and errors -3. To reduce costs, increase productivity, or add value -4. To detect opportunities and increase innovation -5. To provide performance feedback -6. To decentralize decision making and facilitate teamwork -Control Process Steps - the 4 steps in the process of controlling; establish standards, measure performance, compare performance to standards, and take corrective action, if necessary. -1. Establish Standards - what is the outcome we want? -Control Standard - aka Performance Standard or Standard; is the desired performance level for a given goal. -2. Measure Performance - what is the actual outcome we got? -Such as by number of products sold, units produced, time to completion, or cost per item sold. -Performance data are usually obtained from 5 sources. -Employee behavior and deliverables -Peer input or observations -Customer feedbacks -Managerial evaluations -Output form a production process -3. Compare performance to standards - how do the desired and actual outcomes differ -Most managers are delighted with performance that exceeds standards, which becomes an occasion for handing out bonuses, promotions, and perhaps offices with a view. -For performance that is below standards, they need to ask: -Is the deviation from performance significant? -How much deviation is acceptable depends on the range of variation built in to the standards in step 1. -Control Charts - a visual statistical tool used for quality control purposes. -Help set paper and lower quality limits on a process. focusNode Didn't know it? Knew it? Embed Code - If you would like this activity on your web page, copy the script below and paste it into
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What is the term for the set of guidelines ethics or ideas that represent the most efficient or prudent course of action?Best Practices are a set of guidelines, ethics or ideas that represent the most efficient or prudent course of action.
When managers monitor performance the first step in the control process is to?The control function can be viewed as a five-step process: (1) establish standards, (2) measure performance, (3) compare actual performance with standards and identify any deviations, (4) determine the reason for deviations, and (5) take corrective action if needed.
Which management function is involved with monitoring?The controlling function consists of monitoring performance and progress through project execution and making adjustments as needed. Managers should ensure that employees meet deadlines while simultaneously balancing synchronicity amongst the project's resources and the overall budget.
Are TQM's two core principles?Total quality management is dedicated to continuous quality improvement, training, and customer a satisfaction. Two core principles are people orientation and improvement orientation.
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Is a principle that states that managers should be informed of a situation only if data show a significant deviation from standards?
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