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Communication plays a key role in our life, as people interchange their views and thoughts by communicating. It is a core tool that plays an important role even in the growth of the organization. In an organization, there are two channels of communication - formal and informal. The main difference between the two is that formal communication is backed by predefined channels while there is no such rule for informal communication. People often confuse these two. To help you understand, we have come up with an article which will clear all your doubts between formal and informal communication. What is Formal Communication?The communication in which information flows through proper and pre-defined solutions is referred to as Formal Communication. It follows a hierarchical chain that is generally established by the organization itself. This type of communication is a must in the workplace because employees are expected to follow formal communication while performing their duties. Some general examples of formal communication are reports, commands, orders, etc. Types of Formal Communication1. VerticalIn this type of formal communication, information exchange takes place at different organizational levels. Either the communication takes place from superior authority to subordinate or vice-versa. It is also classified into two types:
2. Lateral or HorizontalThis type of communication takes place between two employees of the same level but working in different departments. For example, communication that takes place between the Sales Manager and Human Resource Manager. 3. Diagonal or CrosswiseThis type of communication takes place between employees of different departments working at different levels. For example, communication between Salesman and Manufacturing manager. Informal communication is multidimensional, it flows freely in the organization without any restraint of predefined channels or routes. It is comparatively very quick and relational. In organizations it is often called the ‘grapevine’. It is also important for the growth of a company because employees can discuss work-related issues more openly which ultimately saves the company’s time and money. Some general examples are - chats between team members, a private journal or diary, etc. Types of Informal Communication1. Single Strand ChainThe communication in which one person tells something to another who again says something to another person and the process continues. 2. Cluster ChainIn this type of informal communication, one person tells something to some of his friends then they circulate that among their close friends and the process goes on. 3. Probability ChainIn this type, one person randomly chooses some persons and transfers information to them and they also do the same later on. 4. Gossip ChainThis type of communication is very common in an organization, where a person tells something to a group of people then they also spread it further to another group of people till it gets passed to everyone. Key Differences Between Formal and Informal Communication
Wrapping UpIn this blog, we have discussed the differences between Formal and Informal Communication. We sincerely hope that this blog gives you a quick glimpse of the difference between the types of communication. Most organizations have their channel of formal communication however, informal communication will always be there and is mostly used by the employees at the operational level which is essential for the overall growth of the company. If you want to upskill your communications skills, do checkout Board Infinity’s English Communication & Soft Skills Course where you can learn at your own pace and get 1-on-1 guidance from the experts.
At Board Infinity we have authors leading in their profession sharing their insights, ideas and inspiration. Here influential thinkers, creators, makers and doers are found in one place. Subscribe to our NewsletterReceive latest industry news and updates, exclusive offers directly in your inbox. Please check your inbox and click the link to confirm your subscription. Please enter a valid email address! An error occurred, please try again later. What is the term used to describe an informal communication?Colloquialism (/kəˈloʊkiːəˌlɪzm, koʊ-/), also called colloquial language, everyday language or general parlance, is the linguistic style used for casual (informal) communication.
What is an informal channel of communication?Informal channel of communication is an unofficial and unstructured channel which is not prescribed by the organization but exists due to personal and social needs of people working in an organization. Information that passes through informal means is not official but may be merely rumors or gossips.
What are the 4 types of informal communication?Keith Davis found four basic types of informal communication networks: single strand, gossip, probability, and cluster.
What is an example of an informal communication channel?Informal communications include speaking to a person about the weather, writing an email about your holiday, sending a birthday card or talking to someone at the grocery shop. Informal communications can also be gestures (with no words). Informal communication in the workplace is often called 'the grapevine'.
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