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Image by Jiaqi Zhou é The Balance 2019 Everyone at your business needs to know how to answer the phone professionally, not just the receptionist or the customer rep. You never know when the person who's supposed to answer the phone will be unable to do so and someone else will be stepping in and picking it up (especially if you're operating a home business). Even in these days of texting and email, the phone is still most business's primary point of contact with customers and the way your company's phone is answered will form your customer's first impression of your business. If the person answering the call is unprofessional, it may be that customer's last impression, too! Here's how to answer the phone properly and win business instead of losing it. How to Answer the Phone Tips
See also: Time Management Tips for Incoming Phone Calls 8 Rules for Good Customer Service 10 Ways to Get Positive Word of Mouth for Your Business 10 Low-Cost Ways to Promote Your Business When you're finished with a telephone conversation how should you end it?Thank the caller for their time and then wish them the best. If they've already wished you the best, simply say "Thanks, you too." For example, try ending a call with "It's been so nice talking with you. Have a great rest of your day!"
What should you say to a patient who calls on the telephone and asks to speak directly with the provider?What should you say to a patient who calls on the telephone and asks to speak directly with the provider? a. "The doctor is with a patient right now, may I take a message."
When answering the telephone the MA should first identify the practice and him or herself?Proper etiquette suggests that medical office administrative assistants should identify the facility and then their own name when answering a call. Next, the medical office administrative assistant should identify the caller's name in order to refer back to it if needed.
Which action is best before transferring a telephone call?Before you transfer a patient's call to another department or office: Give the caller the phone number, extension, and name of the person to whom you are transferring to.
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