Service asset management inventories assets across the complete service life cycle. The inventory information includes a detailed description of the asset and who is the responsible owner. The scope of asset management includes: Show
Related topics
From IT Process Wiki Objective: ITIL Service Asset and Configuration Management aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships. Part of: Service Transition Process Owner: Configuration Manager Process DescriptionThe activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB). ITIL 2011 requires additional interfaces in Configuration Management, in line with the new structure of Service Transition processes. The process overview of ITIL Configuration Management (.JPG) shows the key information flows (see fig. 1). ITIL 4 refers to Service Asset and Configuration Management as service management practices, and has renamed the practices to "IT Asset Management" and "Service Configuration Management". Sub-Processes
These are the ITIL Configuration Management sub-processes and their process objectives: Configuration Identification
Configuration Control
Configuration Verification and Audit
Definitions
The following ITIL terms and acronyms (information objects) are used in the ITIL Configuration Management process to represent process outputs and inputs: Change Request to CMS Structure
CMS/ CMDB
CMS Change Policy
Configuration Audit Report
Configuration Item (CI)
Definitive Media Library (DML)
Templates | KPIs
Roles | ResponsibilitiesConfiguration Manager - Process Owner
Remarks [1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Service Asset and Configuration Management process. [2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within Configuration Management. NotesBy: Stefan Kempter Process Description › Sub-Processes › Definitions › Templates › Roles [[Category:ITIL 4] Which of the following is not purpose of service asset and configuration management?So, the function of SCAM is not to: To improve asset management activities by ensuring changes to assets are approximately authorized prior to implementation.
What activities are within the scope of the service asset and configuration management process?SACM: 5 Key Activities of Service Asset & Configuration.... Revisiting SACM and its goals and objectives. ... . SACM: Management and Planning. ... . SACM: Configuration Identification. ... . SACM: Configuration Control. ... . SACM: Status accounting and reporting. ... . SACM: Verification and audit.. What is service asset and configuration management used for?According to the ITIL Service Transition manual, the purpose of Service Asset and Configuration Management (SACM) is to: Identify, control, record, report, audit, and verify service assets and configuration items, including versions, baselines, constituent components, their attributes, and relationships.
What are the types of asset management ITIL 4?IT asset and configuration management: part of ITIL 4's Service Value System. Benefits realization.. IT Services.. Service catalogue.. Service management.. Value.. |