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Week 1 - Quiz Due Oct 7 at 11:59pm Points 10 Questions 10 Time Limit None Instructions This quiz consists of 10 questions and is worth 5% of your course grade. Attempt History Attempt Time Score LATEST Attempt Score for this quiz: 9 out of 10 Question 1 1 / 1 pts In the role episodic model of ethical dilemmas, the “misuse of data” ethical dilemma is an aspect of __________. the client system consequences process antecedents The correct answer can be found in Section 1.6 under the heading “The Stakeholder Approach” in Organizational Change, Second Edition. Question 2 1 / 1 pts Kieran’s company is undergoing change, and employees are being encouraged to see old behaviors and attitudes as useless as part of a process that helps create an emotional need for change. Which of Lewin’s general states of change is Kieran’s company experiencing? unfreezing moving reforming refreezing The correct answer can be found in Section 1.3 under the heading “The Three Stages of Change: Unfreezing, Moving/Changing, Refreezing in the Force Field” in Organizational Change, Second Edition. Question 3 1 / 1 pts Organizational change is most likely to occur in an ethical fashion when team members __________. defer all ethical decisions to the human resources department act with integrity, honesty, and openness in all communications and transactions avoid communicating directly with other team members place their own values and obligations above those of others The correct answer can be found in Section 1.6 under the heading “The Stakeholder Approach” in Organizational Change, Second Edition. Question 4 1 / 1 pts Of the following, which represents a force for stability in an organization? competitive advantage transaction costs cost containment control The correct answer can be found in Section 1.4 under the heading “Balancing Forces for Change and Stability” in Organizational Change, Second Edition. Question 5 1 / 1 pts Which of the following types of change involves improving upon what already exists? modular transformation transformational transitional developmental The correct answer can be found in Section 1.5 under the heading “Types of Organizational Change” in Organizational Change, Second Edition. Question 6 1 / 1 pts The author defines __________ and __________ as examples of collaborative economies that are forcing change. Uber; Airbnb Rand McNally; Google Maps Samsung; Sony YouTube; Amazon The correct answer can be found in Section 1.4 under the heading “Economic Forces” in Organizational Change, Second Edition. Question 7 1 / 1 pts Change management specialists often work __________. in isolation anonymously on teams in pairs The correct answer can be found in Section 1.2 under the heading “Change Management” in Organizational Change, Second Edition. Question 8 0 / 1 pts Which of the following is a type 1 error that managers sometimes make in response to their perceptions of external e change? Managers perceive the environment as stable, when in fact it is turbulent. Managers perceive the environment as turbulent, when in fact it is stable. Managers have no views on the external environment. You Answered Managers have conflicting views on the stability of the external environment. The correct answer can be found in Section 1.4 under the heading “Type 1 and 2 Errors” in Organizational Change, Second Edition. Question 9 1 / 1 pts Which of the following is NOT the case with regard to climate change issues and company competiveness? Consumers expect companies to incorporate “sustainable” operational practices. Many companies face the challenge of addressing climate change. Environmental regulations and restrictions have little impact on companies. Major organizations are making changes based upon climate considerations. The correct answer can be found in Section 1.4 under the heading “Environmental Forces” in Organizational Change, Second Edition. Question 10 1 / 1 pts Which of the following is NOT one of Lewin’s general stages of change? moving unfreezing reforming refreezing The correct answer can be found in Section 1.3 under the heading “The Three Stages of Change: Unfreezing, Moving/Changing, Refreezing in the Force Field” in Organizational Change, Second Edition. Quiz Score: 9 out of 10 Previous Next Which of the following is an error that managers make in the freezing phase?Which of the following is an error that managers make in the refreezing phase? They declare victory too soon.
Which of the following is an error that managers make in the change face?Which of the following is an error that managers make in the change phase? They do not establish a great enough sense of urgency.
When managing resistance to change which of the following is an error that managers make in the change phase?In the context of managing resistance to change, which of the following is an error that managers make during the unfreezing stage? They do not establish a great enough sense of urgency.
Which of the following is a difference between unfreezing and refreezing?In the context of managing organizational change, which of the following is a difference between unfreezing and refreezing? Unfreezing is getting the people affected by change to believe that change is needed, whereasrefreezing is supporting and reinforcing the new changes so that they stick.
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Which of the following is an error that managers make in the refreezing phase?
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