A high school student can prepare to enter medical assistant programs by studying which of the following subject areas in school?
The minimum standards set by the American Association of Medical Assistants for accredited programs are called?
Which organization accredits private post-secondary institutions and programs that prepare students for entry into the medical assisting Profession?
Accrediting Bureau of Health Education schools
Which of the following is not a required topic in an accredited medical assisting program?
Which of the following is responsible for documenting the competencies learned by medical assisting students?
The educational institution
The main purpose for American Association of Medical Assistants (AAMA) is to
a. raise the standards of professionalism
Which of the following factors does not affect your specific responsibilities as a medical assistant?
Your stated work experience
The duties of a medical assistant are broken into which of the following areas.
administrative,clinical , and laboratory
The branch of medicine that deals with the diagnose and treatment of problems and diseases of older adults is?
Internal sub-specialties include all of the following except
Which of the following allied health professional takes health histories,performs physical examinations, conducts screening tests, and educates patients and families about disease prevention?
Independent nurse practitioner
A physician who diagnoses and treats diseases of the skin,hair and nails is an?
A physician treats patients with cancer is an
Which physician is also referred to as an ENT specialist?
Disorders such as stuttering and hearing impairment are diagnosed and treated by an?
Speech/Language pathologist
A healthcare professional who works with the patients to help attain maximum physical and metal health using therapies and activities is an?
For which of the following services is it ethical for a physician to bill?
A civil wrong committed against a person or property that causes physical injury or damage to someones property or that deprives someone of his or her personal liberty and the freedom is called an?
A physician is said to have been_if a patient shows that the physician failed to comply with the standards of the profession
A_is a rule of conduct established and enforced by and authority or governing body, such as the federal government
Which of the following is demonstrated when a patients leg healed incorrectly because of the way the cast had been applied?
At the end of a shift, a labor and delivery nurse leaves a women in labor before the nurses replacement arrives. What kind of negligence does this constitute?
For two parties to enter into an agreement, or contract, both must be capable of understanding the terms and conditions. This is referred to as ___.
The term res ispa loquitur refers to cases in which the
doctors mistake is completely obvious
increased blood pressure and sweaty palms.
Verbal or nonverbal evidence that the receiver got to understand the message is
interpersonal skills include
Body language includes facial expressions, eye contact, posture, attention to personal space, and
A Professional who is firm and stands up for himself or herself while still showing respect for others is
The most effective way to assess whether you are communicating negatively is to
When communicating with a mentally or emotionally disturbed patient, the medical assistant should
remain calm of the patient becomes agitated or confused
A common reaction of patients with acquired immunodeficiency syndrome (AIDS) and human immunodeficiency virus (HIV) is
The key to the success of any educational process is
Verifying that patients have actually understood the information
Which of the following has the greatest adverse effect on the learning process during preoperative education?
The patients fear and anxiety
Details of the physicians education, internship, and residency are found in which section of the patient information packet?
Physician's Qualifications
Which of the following types of preoperative teaching supplies details about the surgical procedure?
Patient Education brochures should not exceed the_ reading Level
Which of the following would you include when teaching a patient how to lift a heavy object properly
Bend at the knees, not at the wrist
Is geared, in both content and language, toward the average person
Which of the following occupations might put a patient at risk for injury because of having to for long periods?
Speaking clearly and distinctly to help the person you are speaking to understand you is called
learning the telephone triage process includes
using the offices guidelines written for commonly asked questions
When handling an incoming telephone call regarding a patient report, you should
take a message for the physician
A telephone message that is organized and logical demonstrates
The result of
answering the phone while carrying out another task is
possible errors in message taking
What type of call must be immediately routed to the physician?
When a call with a patient is long or complicated
summarize the details of the call to ensure understanding by both you and the patient
Which of the following can be used to obtain a long distance telephone number?
Directory assistance service
Two professional organizations that have established policies relating to email are health email and
The American Medical Informatics association
The appropriate position for the signature block is
Aligned with the complimentary closing
Formatting errors include errors in?
indenting, line length, or line spacing
The medical office needs a new copy machine, and Brent has been asked to check into available models and recommend a suitable machine. As part of his research, he is checking with the other medical offices in the area to see how happy they are with their machines and with the scheduled maintenance they recieve. he doe this by sending the following email message to four medical offices, : How do you like your copy machine and service? Please let me know ASAP"? What is wrong with this message?
It does not sound Professional
Effective professional correspondence uses and appropriate style, clear and concise language and
In general writing, use numerals when the number is _ or greater
Proofreading involves checking a document for spelling and format errors, as well as checking the document for?
Which of the following abbreviations for the word expressway is approved by the USPS?
Of the following choices, the most appropriate type of music to pipe into a medical office is?
The purpose of piping music into a reception area is to
Provide a soothing background sound
what type of music would you commonly find in an obstetrics/gynecology practice?
Office staff should check_regularly to ensure they are functioning properly