This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes
constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and
application tools. Fully updated with the latest research throughout, the second edition offers new chapters on qualitative and quantitative research methods for conflict, intimate partner violence, family dynamics, mental health, negotiation, workplace bullying, healthcare conflict, identity and intercultural conflict, the middle way approach, conflict in the global workplace, the culture-based situational conflict model, community ethics and engagement, spirituality and
conflict, and trust in academic-community partnerships. Emotion and Communication in Conflict InteractionEmotion and communication in conflict interaction Kate comes home after a long tiring day at work to find the house messy, her daughter crying, and her son covered in mud while her husband, Kevin, is watching television. Her hopes of spending a relaxing evening at home suddenly vanish and she feels frustrated and angry. She immediately lashes out at Kevin, “What kind of father are you? Don't you hear and see your own children?” Kevin becomes defensive, “What kind of mother are you, coming home from work late every night this week?” Hurt by Kevin's comment, Kate strikes back, “Well, at least I don't sit around watching TV and ignoring my kids.” When Kevin doesn't answer and continues to ... locked icon Sign in to access this contentSign in Get a 30 day FREE TRIAL
sign up today! Constructive and destructive conflict are distinguished from each other in which of the following ways?
b. constructive conflict is characterized by de-escalation of the conflict; destructive conflict is characterized by escalation of the conflict c. constructive conflict is characterized by cross-complaining; destructive conflict is characterized by flexibility d. both a and b Constructive and destructive anger can be distinguished from each other by the
b. flexibility of the anger c. duration of the anger d. both a and c Which of the following is not a characteristic of conflict?
b. independent parties c. perceived incompatible goals d. perceived interference for outside parties Your relationship partner is under a lot of stress lately, and his/her outbursts of anger are beginning to trouble you greatly. Which of the following are ways to manage the anger of your partner?
b. be asymmetrical c. probe d. all of the above You have continued conflict with your significant other, but you hide it from your friends. This speaks to which dichotomy
b. inclusion/exclusion c. revelation/concealment d. connection/autonomy The process of forgiveness includes which stages?
b. hurting from the wrong done to us c. forgetting what was done to us d. both a and b Which of the following can be validly concluded from research on intercultural conflict management?
b. the key to effective intercultural conflict management is flexible use of conflict management styles c. disagreement should be discouraged when communicating with individuals from diverse cultures d. both a and b Conflict is
b. sometimes constructive c. a destructive force in relationships if continually avoided d. all of the above Which of the following is a tactic of avoiding conflict?
b. stonewalling c. autonomy d. compromising You and your partner have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an example of the collaborating tactic called
b. confrontation c. expanding the pie d. smoothing What is intercultural communication quizlet?Intercultural Communication. communication that occurs between individuals and entities that are culturally unalike. Cross-Cultural Communication. examination of how members of a culture interact with other members. International Communication.
Which of the following is the most important dimension of intercultural communication competence?Motivation is the most important dimension of communication competence because if someone is not motivated to communicate, skill level is not important.
Which statement is not true about popular culture and information about cultures?Which statement is NOT true about popular culture and information about cultures? People tend to think popular culture presents true information about their own culture.
Which of the following is not true of the conflict styles of people from individualistic societies?Which of the following is not true of the conflict styles of people from individualistic societies? They tend to emphasize extended families and loyalty to groups.
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Which of the following is true about forgiveness and intercultural relationships
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