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1 Copyright © 2017 Pearson Education, Inc. Organizational Behavior, 15e (Robbins/Judge) Chapter 3 Attitudes and Job Satisfaction 1) ________ refers to evaluative statements or judgments concerning objects, people, or events. A) Attitude B) Behavior C) Appearance D) Demeanor E) Performance Answer: A Explanation: A) Attitudes are evaluative statements, either favorable or unfavorable, about objects, people, or events. They reflect how one feels about something. 2) The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude. A) cognitive B) affective C) reflective D) behavioral E) reactive Answer: A Explanation: A) The cognitive component of an attitude is a description of, or belief in the way things are, which is exemplified in the statement, "A person who eats meat and then fights for animal rights demonstrates double standards." 3) Which of the following statements represents the cognitive component of attitude? A) I have decided to inform my supervisor that I will be quitting my job. B) I intend to work during the weekend to meet the month's deadline. C) I feel upset about having to work during Christmas. D) It is disappointing to know that I did not get a good evaluation. E) This job is not giving me an opportunity to explore my skills. Answer: E Explanation: E) The cognitive component of an attitude is a description of, or belief in the way things are, which is exemplified in the statement, "This job is not giving me an opportunity to explore my skills." 4) Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer on her team and often gets the highest number of corporate accounts for the company. However, she feels that she does not get sufficient credit for her hard work. During lunch, she says to her colleague, "I have been getting the largest accounts for the bank for the past eight months. Yet, my manager never acknowledges the kind of effort I put in to get these accounts." Which component of attitude is being demonstrated by Jones? A) positive component What response includes actively and constructively attempting to improve conditions?Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.
Which type of response includes actively and constructively?Active Constructive Responding (ACR) is a way of responding when someone shares good experiences or information. If the receiver of the good news actively and constructively responds, it can often provide a boost in wellbeing to both people involved in the conversation (Lambert et al, 2013).
Which of the following is a type of response to dissatisfaction that is constructive and passive loyalty neglect voice reflect exit?66) Which of the following is a type of response to dissatisfaction that is constructive and passive? Explanation: A) Loyalty is considered a passive constructive response to dissatisfaction.
Which of the following is a type of response to dissatisfaction that is destructive and passive?Exit and voice behaviors are active responses and loyalty and neglect are passive responses to dis- satisfaction.
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Which type of response includes actively and constructively attempting to improve conditions?
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