Question #:1Which practice has a purpose to support the quality of the service byhandling all agreed user initiated service requests? Show
Get answer to your question and much more Question #:2Which is an objective of the design coordination process? Get answer to your question and much more Question #:3Which statement about the use of measurement in the ‘start where youare’ guiding principle is CORRECT? Get answer to your question and much more Question #:4Which is intended to help an organization adopt and adapt ITIL guidance? Get answer to your question and much more Question #:5Which activity is part of the 'continual improvement' practice? Get answer to your question and much more Question #:6What is the effect of increased automation on the 'service desk practice? Get answer to your question and much more Question #:7Identify the missing word in the following sentence.The use of [?] should support, not replace what is observed, when usingthe 'start where you are guiding principle.MeasurementQuestion #:8Which function is responsible for the management of a data centre? Get answer to your question and much more Question #:9What is a set of specialized organizational capabilities for enabling value forcustomers in the form of services? Get answer to your question and much more Question #:10Which describes normal changes? Get answer to your question and much more Question #:11What is the purpose of the ‘problem management’ practice? Get answer to your question and much more Question #:12What is a recommendation of the ‘focus on value’ guiding principle? Get answer to your question and much more Question #:13Which is the correct combination of items that makes up an IT service? Get answer to your question and much more Question #:14What MAIN factors are considered to assess the priority of an incident? Get answer to your question and much more Question #:15Which service management dimension is focused on activities and howthese are coordinated? Get answer to your question and much more Question #:16Which skill is an essential part of the 'service level management' practice? Get answer to your question and much more Question #:17How should automation be implemented? Get answer to your question and much more Question #:18Which is included in the purpose of the ‘design and transition’ value chainactivity?Continually meeting stakeholder expectations for costs Question #:19What is the purpose of the ‘incident management’ practice? Get answer to your question and much more Question #:20What is the purpose of the 'information security management practice? Get answer to your question and much more Question #:21Which practice uses techniques such as SWOT analysis, balanced scorecardreviews, and maturity assessments? Upload your study docs or become a Course Hero member to access this document Upload your study docs or become a Course Hero member to access this document End of preview. Want to read all 37 pages? Upload your study docs or become a Course Hero member to access this document Tags Information technology management Which practice has the purpose to maximize the number of successful IT?Service Management Practices
To maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
Which practice ensures that service actions that are a normal part of service delivery are effectively handled?The purpose of the service request management practice is to support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner.
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?— The purpose of the monitoring and event management practice is to systematically observe services and service components, and record and report selected changes of state identified as events.
Which practice provides visibility of the organization's services?Service level management provides the end-to-end visibility of the organization's services. To achieve this, service level management: establishes a shared view of the services and target service levels with customers.
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Which practice has a purpose that includes helping the organization to maximize value?
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