Which dimension of service management considers the workflows and controls needed to deliver services? Show
Show Suggested Answer Hide Answer Suggested Answer: D
🗳️ by KM at Jan. 3, 2021, 10:43 p.m. Comments
KMHighly Voted 1 year, 10 months ago The answer is D. About value streams and processes : As with the other dimensions of service management, the value streams and processes dimension is applicable to the SVS in general, as well as to specific products and services. In both these contexts, it defines the activities, workflows, controls, and procedures necessary to achieve agreed-upon objectives. upvoted 15 times I agree. D upvoted 2 times ... ... Selected Answer: D Value streams and processes not information and technology. upvoted 1 times ... Selected Answer: D D is good upvoted 1 times ... D. Value streams and processes upvoted 2 times ... D. is the correct answer upvoted 2 times ... Selected Answer: D The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives upvoted 1 times ... Selected Answer: D it defines the activities, workflows, controls, and procedures necessary to achieve agreed-upon objectives upvoted 1 times ... Selected Answer: D The answer is D. upvoted 1 times ... D is correct upvoted 2 times ... B is very doubtful, i knew it was D. upvoted 1 times ... how is it B hahaha, it should be D upvoted 1 times ... Definetly D. As stated in book by AXELOS: 3.4 The fourth dimension of service management is value streams and processes.. It defines the activities, workflows, controls and procedures needed to achieve agreed objectives. upvoted 1 times ... which is correct answer/? upvoted 1 times ... The answer is D The fourth dimension includes the value streams and processes. It is by no means the least important because of its placement. Other dimensions have to be understood if this dimension needs to deciphered. In this dimension, the other three dimensions are put together and sewn into a coordinated set of steps to co-create value. Service management elements such as processes, procedures, work activities, work upvoted 1 times ...
dihan1 year, 4 months ago ANS D value streams and processes One of the four dimensions of service management. It defines the activities, workflows, controls, and procedures needed to achieve the agreed objectives. ITIL v4 pag. 253 upvoted 3 times ...
peppe1 year, 4 months ago D The fourth dimension of service management is value streams and processes. Like the other dimensions, this dimension is applicable to both the SVS in general, and to specific products and services. In both contexts it defines the activities, workflows, controls, and procedures needed to achieve agreed objectives. upvoted 2 times ... It's not a clear question. If Controls means policies the answer is D. see ITIL book 4.3 page 48. If workflows and controls are considered as software, the answer is B. upvoted 4 times ... Which service management dimension is focus on activities and how this are coordinated?The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives.
Which service management dimension is focusing on relationships with other organizations that are involved in the service delivery?The partners and suppliers dimension encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and/or continual improvement of services.
Which dimension focus on focus on the organizational structure of your department and the skills and competencies of your staff?Answer: DThe value stream and processes dimension focuses on what activities the organization undertakes, and how they are organized , as well as how theorganization ensures that it enabling value creation for all stakeholders efficiently and effectively. 6.
What are the 4 dimensions of service management?The four dimensions of ITIL 4 are an evolution of the four Ps seen in ITIL V3 (People, Products, Processes, Partners). They have been revised to consider the broader aspects of the service ecosystem (and the way these aspects influence each other) to encourage a change in the way we think about service value streams.
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Which service management dimension is focused on activities and how these are coordinated
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