Troubleshooting steps to try to resolve the Code 10 error in the Device Manager for Bluetooth® or Wireless (Wi-Fi) device. Show DescriptionImportant note: Before trying any of the following troubleshooting steps, Intel strongly recommends updating your Intel Wireless or Bluetooth drivers to the latest version. Check with your OEM for the latest drivers available for your system or visit Download Center if you are using an Intel Generic Driver. These errors in Device Manager for Bluetooth or Wireless (Wi-Fi) Devices can be caused by many different issues. Usually, a Code 10/43 error is a temporary error, generated when Device Manager can't start the hardware device. However this error is considered a generic message indicating an unspecified problem. This most commonly occurs after running a Windows* Update that includes Wi-Fi or Bluetooth updates. A Code 10, 28, 43, or 45 error in Device Manager can occur when:
ResolutionImportant Note Intel recommends that customers update their Intel Wireless or Bluetooth drivers to the latest version to address several of these code errors. In addition, Intel strongly recommends that users contact Microsoft and follow recommendations issued by them on this issue before proceeding. This might include a clean installation of the Operating System.Notes
To get the latest generic drivers from Intel, you can automatically update your drivers using the Intel® Driver & Support Assistant.
If the issue persists after testing with the latest Intel Wireless or Bluetooth drivers please proceed with the following recommendations:
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