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Terms in this set (99)efficiency The measure of how well (or how productively) an organization uses its resources to achieve a goal is known as its What are the functions of management? Organizing, leading, planning, controlling Henry Mintzberg developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles. Henri Fayol, in the early part of the twentieth century proposed that all managers perform ____ functions. 5 According to Swedish researcher Goran Ekvall, which of the following is a characteristic found in an innovative culture? freedom for employees to express opinions Contingency approach is a management approach that recognizes organizations as different, which means they face different situations and require different ways of managing. Which of the following statements regarding managers in today's world is accurate? The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors. Organization culture has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act. Understanding building codes would be considered a _______ skill for a building contractor. technical Which of the following factors is an economic component of an organization's external environment? disposable income The soccer league in England is notorious for the number of team managers fired over the course of a single season, which stands at no fewer than eight managers on average, owing to poor team form and consequently, poor results. It is evident from this information that the league endorses a(n) _________ view of management. omnipotent The current dominant assumption in management theory suggests that managers are directly responsible for an organization's success or failure. Supervisor is another name for which of the following? first-line manager Whereas _______ is concerned with the means of getting things done, _________ is concerned with the ends, or attainment of organizational goals. efficiency; effectiveness If Brenda accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is effective, but inefficient Which of the following represents one of the challenges of management? have to deal with a variety of personalities The universality of management means that all managers in all organizations perform the four management functions Which of the following is true regarding the changes that a manager's job is undergoing? Managers practicing sustainability integrate economic, environmental, and social opportunities into the business strategy. Which of the following is a characteristic of a dynamic environment? The presence of new competitors in the market Steve Jobs talks about managing people in the Module 1 video. When discussing the organization, he says Apple is organized like a start-up that is "run by ideas", not hierarchy What is a difference between a policy and a rule? A policy establishes general parameters for the decision maker. Which of the following is a strategy for managing cultural change? Redesign socialization processes to align with the new values. The _______ occurs when decision makers select and highlight certain aspects of a situation while excluding others. framing bias According to Kurt Lewin, increasing the driving forces is a means of unfreezing It is assumed that a rational decision maker is fully objective and logical. Design thinking can provide a process for coming up with things that don't exist Rules of thumb that managers use to simplify decision making are known as heuristics Participation involves bringing individuals directly affected by the proposed change into the decision-making process A company that decides to decentralize its sales procedures is managing ________ changes structural After identifying the decision criteria that are important or relevant to resolving a problem, the next step in the decision-making process is allocating weights to the criteria An individual is likely to resist change because of the feeling of uncertainty Design thinking suggests that managers should look at problem identification collaboratively and integratively with the goal of gaining a deep understanding of the situation. A(n) _______ is an explicit statement that tells a manager what can or cannot be done. rule Managers cannot possibly analyze all information on all alternatives, they tend to _______, rather than ________. satisfice; maximize Which of the following is NOT an internal force of change? technology Which of the following is important in effectively implementing the chosen alternative in the decision-making process? allowing those impacted by the outcome to participate in the process. A _______ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time. Type A The ideal rational decision-making model calls for managers to identify the problem, generate alternatives with input from the users, select and implement the decision, and identify what can be learned from the success or failure. Why is it important, whenever possible, to involve employees in decision making? It is an opportunity to solicit varied input and create buy-in. Managers should use subjective measures when work activities cannot be expressed in quantifiable terms. The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for global turmoil and disasters The final step in the strategic management process allows an organization to understand the effectiveness of the strategies used Which of the following is one of the problems associated with traditional goal setting? Transition of strategic goals into departmental, team, and individual goals is difficult. The _____________ Act makes it a crime in the United States to engage in stealth of a trade secret. Economic Espionage ________ is the final step in the management process, which provides a critical link back to ________. Controlling; planning An organization hires additional personnel as soon as they get a major contract. The organization is using ______ control feedforward Which of the following is a competitive force under the five forces model? threat of substitutes How can an organization develop strategic flexibility? It should have multiple alternatives when making strategic decisions. Which of the following is considered the easiest way to increase organizational productivity? increasing the price of outputs A _________ describes the rationale of how a company is going to make money. business model Most company's goals can be classified as either ______ or ________. strategic; financial Which of the following is NOT one of the clients of Howard Heppelmann's PTC division? the federal government Which aspect of planning refers to documents that outline how results are to be achieved? Plans Managers do an external analysis so that they know about what the competition is doing Which of the following is one of the reasons why managers should plan? When work activities are coordinated around plans, inefficiencies become obvious. A manager's analysis of the external environment can be improved by __________, which involves screening information to detect emerging trends. environmental scanning The combined external and internal analyses are called SWOT analysis Which of the following does Heppelmann suggest about the importance of green management? If companies aren't thinking about it yet, they will be soon Mark wants to formulate a control process for the organization. What should be the first step in the control process? determining the actual performance Which among the following is the best way to convince employees to become remote workers? By pointing to the pay "increase" employees would receive from money saved through telecommuting Research evidence suggests that teams typically outperform individuals when tasks require multiple skills, judgment, and experience Which of the following is a type of specific training provided by organizations? team building skills What is the main purpose of Patagonia giving employees 60 days pay to work for a non-profit group? It is a method of fulfilling the company's mission to inspire solutions to the environmental crisis. Downsizing is the planned elimination of _____ in an organization. jobs Which of the following is true regarding task forces? They tackle specific short-term problems affecting several departments. Identify the correct statement regarding contingent workers. Managers should have a method of establishing goals, schedules, and deadlines for the contingent employees. Which of the following factors does NOT influence the pay and benefits offered by an organization? employee ethnicity Which of the following is a benefit of global teams? Global teams usually have a greater diversity of ideas. Which BEST describes the interview process used by Patagonia? a series of group conversations from which members of the human resource team begin to know potential employees The first phase of the human resource management process involves human resource planning, recruitment and decruitment, and selection. A(n) _________ organization is highly formalized and centralized. mechanistic Which one of Fayol's 14 principles of management states that a person should report to only one manager? unity of command Which of the following is an accurate statement regarding status systems? Anything can have status value if others in the group evaluate it that way. What are the four contingency variables that an organization's structure depends on? strategy, size, technology, and environmental uncertainty Which of the following is an example of a formal group? a functional department in an organization Which of the following is a major characteristic of today's organizations? mobile employees Which of the following is an advantage of a team structure? it empowers employees and makes them more involved. Which of the following statements is true of the four generations that are working side-by-side today? The oldest, most experienced workers account for 6% of the workforce. What are the four stages of group development? Forming, storming, norming, performing Operant behavior is voluntary or learned behavior. Which component of attitude is reflected in the sentence, "This is the best way to reach the place" ? cognitive In the context of Maslow's hierarchy of needs theory, when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' _______ needs. esteem All of the following are sources of leader power except status Which of the following is a disadvantage of using IT in organizational communication? psychological costs When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using? filtering Organizational communication that is not defined by the organization's structural hierarchy is known as _______ communication. informal Perception is the process of organizing and interpreting sensory impressions to give meaning to the environment. The _______ element in the definition of motivation is a measure of intensity, drive, and vigor. energy Which of the following is an example of noise? thinking about the party you attended last night while sitting in a lecture The goal-setting theory has the most value when the goals are made public Studies tell us that men place more importance on having _______ in their jobs, while women seek ____________. autonomy; convenience and flexibility The study of group behavior includes the study of norms, roles, and leadership According to Dan Pink, there is a mismatch between what _________ knows and what ________ does. science; business Early research on leadership traits focused on characteristics that might differentiate leaders from non-leaders Which of the following is true for Gen Y workers? They are knowledgeable and willing workers, but do not compromise on their personal lives. Persons who are able to influence others and who possess managerial authority are termed leaders Which of the following is true according to the MBTI®? Judging types want control and prefer their world to be ordered Which of the following is true for organizational communication? It includes informal communication via the grapevine Maslow's Hierarchy of Needs from lowest to highest are the following: Physiological, safety and security, belonging, self-esteem, self-actualization Sets with similar termsMGMT Practice60 terms Caveknc__ Final MGT 333057 terms duenas28 Practice Quizzes69 terms kandace_rita MGMT 301 Final70 terms the_chunter Sets found in the same folderPrinciples of Management, Chapter 378 terms natalie_parsons32 Macroeconomics Exam 2104 terms Michael_Schmidt843 Management chapter 192 terms ysteezy Macroeconomics74 terms Taylor_Siedell Other sets by this creatorCost Control11 terms karly_hernandez FIN 3403 (3, 4, 6, 7)17 terms karly_hernandez Sauces36 terms karly_hernandez Desserts Kona6 terms karly_hernandez Recommended textbook solutions Information Technology Project Management: Providing Measurable Organizational Value5th EditionJack T. 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The prospective client's refusal to permit this will bear directly on ABCs' decision concerning the: 3 answers QUESTION what kind of motivation is praise considered? 10 answers QUESTION Corporate merger, acquisition and divestiture strategy 2 answers QUESTION Which agency is responsible for enforcing Title VII and the Age Discrimination Act? 2 answers What is the most important factor in employee productivity and loyalty?The study found training and development, promotion and job security as the three most important motivational factors for employee loyalty. It also found training and development, job security plus reward and recognition in that order as the major motivational factors for employee retention. What is the primary responsibility of a manager within an organization?These managers work closely with the employees and team members. Their major task is to oversee the productivity of the employees and hold employees accountable for achieving the goals of the organization. Which management function is considered to be the most important and the most challenging of all managerial activities?Leading. The third managerial function is leading, an activity that is often seen as the most important and challenging of all the managerial functions. In this stage, managers are expected to motivate employees to help them achieve their goals and objectives. What do you think are the most important things a manager does quizlet?The most important thing a manager does is motivate employees towards completion of company goals and higher efficiency. How a manager goes about this is also key because there could be room for improvement. Which of the following is a difference between team training and managerial training?Which of the following is a difference between team training and managerial training? Team training involves all employees working in groups; managerial training is aimed at candidates for promotion.
What is the difference between training and development quizlet?Training is short term, task oriented and targeted on achieving a change of attitude, skills and knowledge in a specific area. It is usually job related. Development is a long term investment in human resources. Feedback: ask for it and adjust training methods to audience.
Which of the following is a way by which the effectiveness of training programs can be measured?Post-training quizzes, one-to-one discussions, employee surveys, participant case studies, and official certification exams are some ways to measure training effectiveness.
Which of the following is true of training and development quizlet?Which of the following is true of training and development? Development is critical for talent management, particularly for those with leadership potential. Training is different from development, in that: development aims to prepare employees for changes, while training prepares them for current jobs.
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Which of the following is a difference between team training and managerial training quizlet?
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